General Information
This Privacy Policy aims to inform you about the general rules of privacy and the processing of personal data that we collect and handle. We ensure that any personal data provided will be treated securely and confidentially, in compliance with the General Data Protection Regulation (GDPR).
This policy applies exclusively to our website. We are not responsible for the content or privacy policies of external websites, which will be clearly identified through external links.
By accessing and browsing our website, you agree to accept and comply with this Privacy Policy. We fully respect your privacy rights and do not collect personal information abusively, ensuring complete confidentiality and protection in the handling of any data you provide.
Collection and Use of Personal Information
Requests Related to the Provided Information
If you have concerns about how the information provided through our website is handled, please do not hesitate to raise all your questions with us.
Your Rights as Data Subject
The General Data Protection Regulation grants rights to data subjects so that they can have control over their data in a simple manner.
In case of doubts or to exercise your rights, you can contact us through email: elpor@elpor.pt
You should include all possible forms of identification, including the data you previously provided to us through the website.
Below are some of your rights:
Right to Access and Portability
Upon request, we will send you an email with the information we have about you in our database. You can also request us to send your data in a structured file with the csv extension. In exercising your right to portability, you may request that we transmit the data directly to another entity, to the extent technically possible.
Right to Erasure
You can demand that we erase the personal data concerning you, except when we use the data to fulfill contractual and legal obligations.
Right to Rectification
You can request the correction of personal data concerning you that are incorrect at any time. In most cases, you can make these corrections autonomously through your customer area.
Why We Process Your Personal Data
Contact Forms
The data you provide when filling out the contact form(s) on the website are treated as confidential and are only used in processing the request you have sent us.
The period of time during which personal data is stored and retained varies according to the purpose for which the information is processed. As a rule, we delete or anonymize all personal information up to 90 days after sending the final response.
The data you provide to us will not be transmitted to third parties.
Newsletter Subscriptions
On our website, you have the option to register to receive our newsletter. If you have authorized the sending of our newsletter, we use your email address and possibly your name to send information about our products, promotions, and brand news.
You can revoke your consent to receive the newsletter at any time through your customer area (if applicable) or by clicking on the unsubscribe link that we include at the end of each newsletter. Revoking consent leads to the deletion of the collected user data.
We may occasionally use external processors contracted for sending the newsletter, and they will be contractually bound by Article 28 of the GDPR. We exclude the possibility of broader transmission to third parties.
Access Logging
When you access our website through your device's browser, the following data is automatically sent to the web server and stored in our database without your intervention:
- The IP address of the device accessing the internet.
- The date and time of access.
- The browser used and possibly the operating system (User Agent).
We collect this information to conduct security and system stability analyses and to ensure that the connection to the website is made smoothly.
As a principle, we exclude the possibility of transmitting this data to third parties.
Google Analytics
To develop satisfactory user experiences and for the continuous optimization of our website, we use Google Analytics, a web analysis service owned by Google Inc. In this context, anonymized user profiles are created, and cookies are used. The cookie generates the following information about your use of our website in this process:
- Browser type/version.
- Operating system used.
- Referrer (the page visited immediately before).
- Hostname of the computer making the access (IP address).
- Server query time.
The collected information is used to analyze the use of our website. IP addresses are anonymized, making it impossible to attribute them to individuals. Therefore, there is no personal reference in the reports generated based on Google Analytics.
The configuration of these cookies is predetermined by the service provided by Google, and the information generated by the cookie regarding the use of the website is transmitted and stored by this entity. For more information, please refer to Google's privacy policy: https://policies.google.com/privacy.
Changes to the Privacy Policy
We reserve the right to modify the information stated in our Privacy Policy when deemed necessary. In the event that a significant change is made regarding your privacy, we will notify you through our website by prominently displaying a notice and/or by sending a message to your email address, whenever applicable.
You should then review the changes, evaluate them, and may object or cancel any service if you wish.
Cookies Information
On our website, we use cookies to help us optimize various pages and improve your user experience. Cookies are small files that a website places on your device through the internet browser. Cookies do not cause any harm, do not contain viruses, trojans, or other harmful software.
The information stored in cookies from our website is used exclusively by us and is never provided to third parties, except for third-party cookies that are used and managed by external entities and are intended for statistical analysis and possible security mechanisms.
We use cookies to:
- Provide essential functionalities without which the website would not work, such as pre-selecting the chosen language, redirects, among others.
- Remember your preferences, such as language, region, currency, etc.
- Display your shopping cart.
- Ensure that you remain authenticated while browsing the various pages of the website after logging in.
- Collect information about how you use the website, for example, which pages you visited, the average duration of the visit, etc. This cookie is related to Google Analytics.
You can always block the use of cookies by enabling this option in your web browser, and you can do so for all cookies or just some of them. Please note that if you block or delete one or more cookies used by our website, it may not function as expected.
For more information on this topic and to learn how to manage cookies, you can visit: www.allaboutcookies.org
